Fundraising promise

We want your experience of HALO to be the best it can be. We promise to: 

• Spend your money wisely: 90p in every pound you donate goes directly to transforming the lives of families affected by conflict across the world
• Follow best practice and comply with relevant laws and regulations, including guidance from the Charity Commission and the Information Commissioner
• Adhere to the Code of Fundraising Practice set out by the Fundraising Regulator
• Be transparent at all times: you can find out about our work and fundraising activities in our annual reports and on our website
• Respect you and your privacy
• Look after your data, in compliance with data protection law
• Never share your data with third parties without making the relationship and any financial arrangement clear before doing so
• Never put pressure on you to donate to HALO
• Communicate with you only in the way you choose
• Respect your decision if you decide you don’t want to hear from us again

We value our relationship with you and take pride in maintaining honest and open communications. If you have a concern or complaint, please email mail@halotrust.org

Learn more about our complaints procedure