Privacy policy

This Privacy Policy governs the process The HALO Trust follows to gather, collect, use, maintain and disclose information collected from you, the website user, on the website ("Site"). This privacy policy applies to the Site and all products and services offered by The HALO Trust.


1.  What type of information do we collect?

We may collect, store and use the following kinds of information:

1.1.  information about the computer (or other electronic device) that you use to connect to us with, the operating system it uses, your IP address, geographical location, the type of browser you use, application type, and referral source, as well as information relating to which Internet service provider or mobile network you use;

1.2.  data about how you use the site such as the number of page views, the particular pages and links you access when you visit the site, the specific time you access the site and the amount of time you are on it, the website you came to our site from, the website you visit after leaving our site, and any selections or choices you make when using the site.

1.3.  your individual preferences, your selections and any comments or feedback that you choose to leave on our pages;

1.4.  Payment and transaction information including information relating to any donations you make. We will keep records of donations you make and the payment method that you use to complete the transaction.

1.5.  Personal information such as the information that you provide to us for the purpose of registering with us, demographic data that you enter via forms on our site, information that you provide us with when you enter a competition or promotion, and information that you provide us with when you communicate with us via email or mail. This information includes your name, your email address, your telephone number and addresses associated with your account;

1.6.  information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

1.7.  any other information that you choose to send to us either via fax, mail or email, or through any other electronic file transfer or storage service.


2.  How do we use the information we collect?

We use the types of information we obtain from you in the following ways:

2.1.  To process your donation.

2.2.  To contact you about your donation.

2.3.  To collect payment from you.

2.4.  To communicate with you in reply to any complaints, issues and requests.

2.5.  To send you receipts or statements.

2.6.  To provide to third parties such as advertisers, marketers and other service agents for the purpose of gathering and analysing statistical information about usage on our site. This information will not personally identify you.

2.7.  To improve your use, navigation and browsing experience on our website.

2.8.  To send you our newsletter and any marketing material.


3.  Information we share with third parties:

We may share your information with the following third parties:

3.1.  Third parties such as law enforcement, government, regulators and other parties with which we are under a legal obligation to disclose your personal information.

3.2.  To third parties in order to exercise or defend our legal rights, property or safety or the rights, property or safety of others. This also includes disclosure of your personal information to others for the purposes of detecting and investigating illegal activities and breaches of any agreement we have with you.

3.3.  To our advertising partners and marketing services agents who we enlist to advertise and promote our organisation and its services. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

3.4.  To providers of statistical services for the purposes of collating statistical information about our users and their behaviour. Our users cannot be personally identified from this information.


4.  Cookies

Our Site uses "cookies" to enhance the user’s experience. Please read our Cookies Policy to find out how we manage their use.


5.  International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Personal information that we collect may be transferred to and stored in countries outside of the jurisdiction you are in, to enable us to use this information as set by this privacy policy. We will take all necessary steps to ensure adequate levels of protection operate in these jurisdictions and that your personal data is treated in accordance with this privacy policy.


6.  Security of your personal data

We take all reasonable steps to ensure your personal information is handled securely and to prevent its loss or misuse.

We store the information that you provide us on secure servers and reputable data storage services. Any financial transactions you make via the third party donation software we use (such as CAF and Network for Good) are encrypted and we undertake to use reputable service providers to carry out those transactions.

Unfortunately sending information over the internet is inherently insecure and as a result we cannot guarantee the security of any data transmission.

Users can reduce the risk of data misuse by keeping their website access information secure. We will never ask you to provide us with any passwords.


7.  Policy amendments

From time to time we may make alterations and amendments to this privacy policy. When any changes are made the ‘last modified’ date is changed accordingly to the date from which the new policy takes effect. Check this policy occasionally to ensure you are aware of these policy updates.


8.  Your rights

By using our site we assume your agreement to this privacy policy.


9.  Third party links

From time to time we may include links on our website to third party websites. If you choose to click on these links please note that we are not responsible or liable for their policies. It is your responsible to read their policies before you choose to engage with those website.


10.  Updating information

It is your responsibility to ensure the information we have for you is up to date. We do not take responsibility for any lost mail if it has resulted from you failing to update your personal information with us.


11.  Contact

To contact us in relation to any part of this privacy policy or to our treatment of your personal data please send us an email to


Last modified February 2016