Fundraising promise

HALO is committed to the highest standards of fundraising and supporter care.

We want your experience of HALO to be the best it can be. We promise to:

  • Spend your money wisely – 90p in every £1 you donate goes directly to transforming the lives of families affected by conflict across the world

  • Follow best practice and comply with relevant laws and regulations, including guidance from the Charity Commission and the Information Commissioner

  • Adhere to the Code of Fundraising Practice set out by the Fundraising Regulator

  • Be transparent at all times – you can find out about our work and fundraising activities in our annual reports and here on our website

  • Respect you and your privacy

  • Look after your data, in compliance with data protection law

  • Never share your data with third parties without making the relationship and any financial arrangement clear before doing so

  • Never put pressure on you to donate to HALO

  • Communicate with you only in the way you choose

  • Respect your decision if you decide you don't want to hear from us again

How your money is spent

For every £1 we receive, 90p is spent on our operations around the world to help people in need.

This includes:

  • Equipment to detect landmines and explosives

  • Body armour and protective clothing

  • Safety training materials

  • Supplies to respond quickly to natural disasters

  • Medical items

A graphic illustrating how much HALO spends on fundraising versus operations.

Making a complaint

We value our relationship with you and take pride in maintaining honest and open communications. If you have a concern or complaint, please email mail@halotrust.org.

Learn more about our complaints procedure

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